Due to Covid-19 , we will not be processing any exchange until further notice. For the health & safety of everyone, products could be tempered with and does not offer us the security to resell them. Thanks for your understanding.

Refund policy

We do not provide refunds after the transaction is approved, which you acknowledge prior to purchasing any product on the Website. Please make sure that you've carefully read product description before making a purchase. If you would like to make a warranty claim, you may contact product's manufacturer.

Exchange Policy

Certain items maybe exchanged provided it is in its original sealed package and in great condition. The item must be returned to us within 14 days of receiving your package. Customer is responsible for shipping cost exchange to us. Before shipping out, please contact us via support@gilgalbeauty.com to get approval and instruction for the exchange. 

Your items will not be approved for exchange for the reasons listed below:

1. Items are unsealed

2. Items aren't in original condition and tempered with.

3. Items are past deadline date

4. Final sale items

If we receive your package and items don't meet code of exchange, your package will be returned to you at your cost.

Wigs and Ponytail: 

For sanitary reason, wigs & ponytails are FINAL SALE.

Weave and Braiding Hair:

Weaves and braids are exchangeable provided in good original condition with all tags still attached inside packaging. 

Hair Care & Skin Care Products:

For sanitary reasons, all items that are not manufactured without a seal are final sale. Items that are sealed and in original condition can be exchanged in accordance with our exchange policy.

 Caps, Bonnets & scarf:

For sanitary reasons; all wig caps, sleeping caps, durag, shower caps and all forms of headgears are final sale.

Tools & Accessories 

For sanitary reasons; most tools/accessories are final sale except for a few items like kids beads & bubble. Contact us via info@gilgalbeauty.com for specifics.


Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via info@gilgalbeauty.com

This document was last updated on May 1, 2020

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